FAQs & Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What is in PITT BALM?

PITT BALM deodoarnt is made from 100% natural organic ingredients. In fact there are just 6 ingredients. Nothing in our deodorant is harmful or artificial. No Parabens. No Aluminium. No Nasties AT ALL. Check out our full ingredients list

What size is the tin and how long does it last?

Each tin is 30g. As the balm is highly concentrated, a 30g tin should last you between 4-5 weeks.

Do you test on animals?

NO. We don’t test on animals, nor do we use raw materials that have been tested on animals.  The only animals we test our products on is our Founder and other team members.

Is PITT BALM vegan?

Yes PITT BALM IS 100% Vegan Friendly.

Our BODD BALM range of butters and moisturisers are also 100% Vegan Friendly

Is PITT BALM safe to eat?

Probably not. PITT BALM is 100% natural and all of the ingredients on their own are food safe however we do not recommend that you spread it on your toast or anything like that. Let’s just keep it to the armpits for now.

I’m pretty smelly. Will PITT BALM work for me?

Short answer – Probably yes. We will say though that unfortunately there is not product that works for everybody.

Our feedback is very high and we find it works excellent for 95% of people who try it.

In few cases, customers have said that during the first few days using any PITT BALM, like any natural deodorant, their body needed to make adjustments. Some call this a ‘detox’ although we don’t generally like to use that term.

During this time, you may not be super fresh as normal. Persevere though as this generally only lasts a day or so.

What’s the best way to apply PITT BALM?

Use your index finger to rub a pea-sized to chickpea-sized amount  into clean and dry armpits. In very cold weather, you may need to use the heat of your armpit to warm the balm slightly before rubbing it in.

How should I store PITT BALM?

As PITT BALM natural deorant doesn’t contain any fillers or waxes the best place to store it is in a nice cool dry place. In the summer, when temperatures are higher, you may notice a slight texture change. This is normal and wont affect the deodorant at all.

Will PITT BALM stain my clothes?

No. PITT BALM natural deodorant is made with a high quantity of natural ingredients including organic natural oils but it does rub in incredibly well.

If you rub the balm completely into your armpit, it will melt into your skin and wont not stain your clothing. Trust us, it feels lush.

Can I recycle the containers?

Yes. Please rinse them in warm water to remove any residue and then recycle them as you would a can of cola. You can also reuse the containers for other things to give them a second or third life.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipping Policy

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

I'm not fully satisfied. Do you offer refunds?

If you’ve had an issue with your deodorant or you’re not fully satisfied, please send an email to info@balmsetc.com to let us know. One of the team will be more than happy to discuss the options with you.

Get in touch

Have questions about your order, or a general enquiry?